Dark Red Mother of the Bride Dresses
Dark Red Mother of the Bride Dresses
Online help
Orders
ane. How do I identify an order?
To place your order, simply follow the steps every bit shown below:
1. Get to the item page.
2. Choose your preferred color and size (if applicative).
3. Click "Add together to Cart" 
4. Review that everything is right and click "Checkout". 
v. Get to the checkout page.
6. If yous're a registered customer, sign in first. If y'all're a new customer, checkout as guest now. 
vii. Fill out all shipping and payment information.
eight. Click "Place Guild" 
Y'all'll be taken to a confirmation page that volition requite you an order number and y'all will be emailed a confirmation once the payment has processed. Please be sure to read all emails from usa carefully.
If y'all need farther guidance or run into whatsoever problems when placing your order, please Contact Usa, and we'll get back to you as soon as possible."
ii. I ordered a standard-size wearing apparel, not a custom-made ane. Why is it taking so long?
All of our dresses are made to guild, whether yous ordered a standard or custom size, both crave tailoring time. Tailoring Fourth dimension is displayed on each wearing apparel's product page. 
If you've already placed an order, your estimated delivery appointment is in your Order Confirmation email. Or you tin can find it on the Order Details page via this link.
In one case your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link. 
If your estimated commitment date has passed and you order hasn't been delivered, please Contact Us for further help.
3. How can I track my order status?
1. You can log in our website with your electronic mail and track your order status in "My orders" if you lot placed the gild under your resigerred acount.
2. If the order was placed without signing in, you could just utilise "look up a unmarried order" function to track your order. Delight refer to the post-obit steps:
ane). Go to Sign In My Account at the right superlative of our website.
2). Click "guild status"
iii). Enter your Guild Number and Email Address to run across your club details.
4. When will I receive my guild?
In one case you place an order, it will have us some time to either process or make the requested items before the social club ships out to you.
Estimated Receiving Fourth dimension = Processing Fourth dimension + Shipping Time
Earlier placing an club, you can check the specific processing fourth dimension on Each Product page. The shipping fourth dimension depends on shipping methods. The fastest aircraft - expedited aircraft takes 3-6 days for the shipment. The standard shipping takes v-8 days. The super save aircraft (only for orders of accessories valued less than $50) takes 15-30 days for the shipment. The sooner you identify an order, the sooner we start preparing your item(s). 
If you lot've already placed an society, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details folio via this link.
Once your order has been shipped, nosotros will email you a confirmation and tracking number with updated delivery information. Alternatively, you tin can recall the tracking number on the guild details page via this link.
If your estimated delivery engagement has passed and you order hasn't been delivered, delight Contact Us for farther assistance. 
Product
ane. What is the best way to choose my size?
Please kindly refer to our Size Chart to choose the right size.
If your measurements align with our size chart, I suggest you lot cull standard size.
If your measurements cannot be institute in the size chart, I recommend you choose custom size to ensure the dress fits you.
2. Will my particular be exactly the same color as what is shown on your website?
Our colour charts online have been adapted to display color as close every bit possible to the color of the actual fabrics. Withal, photographic camera resolution and computer monitors can mean the color may vary slightly betwixt the photos and the actual fabric. Colors are subject to the bodily dresses you get. Nosotros suggest you club a cloth swatch to view colors in person.
3. Could we get colour swatches to see what the colors look like in reality?
four. How tin I brand sure all of my dresses are the aforementioned color?
Color consistency is of the utmost importance of course. Still, there is a chance that in that location will be slight variations if dresses in aforementioned color submit several orders at unlike times. Because batches of fabric are produced at different times, the same fabric of the same color at dissimilar times might exist slightly different.
You lot need to order all dresses within 24 hours and contact us to tell us all the wearing apparel should be in the same color. So, all the dresses volition exist cutting from the same bolt of fabric to make sure they come in the verbal same color.
After 24 hours, we cannot guarantee any belatedly orders will be included in the same dye lot equally the remainder of your party.
Keep in mind that screen resolutions tin alter the manner colors look on your reckoner depending on how you have it set. Nosotros always recommend ordering Swatches (gratis shipping) beforehand so you can see the truthful color quality of each fabric in person. Delight annotation that different types of fabrics do have the dye differently, and will not match perfectly.
5. Can I alter the design of a dress?
Currently nosotros can only add together spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more data.
Payment
ane. What methods of payment do you lot accept?
You tin can utilize any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with u.s.a..
Please meet beneath the payment methods we accept: 
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your land, you will run across this payment option at checkout.
two. How can I pay with Wire Transfer?
To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you tin can find this on the social club details page).
Afterwards you transfer your money, please inform us of which method yous use, sender proper noun, transaction ID and the transaction amount as well as the land yous transfer the money from. You tin also choose to chat now or electronic mail u.s..
iii. How tin can I change payment methods?
If you have an unpaid gild and want to utilize a unlike payment method, it'due south piece of cake:
1. Sign into 'My Account' and click 'My Orders' in the upper right corner.
2. Click on the unpaid lodge you desire to complete payment on.
3. Click 'Edit Order' and select your desired payment method, and and so go along to pay.
Delivery
1. Where/What countries practise yous ship to?
Nosotros send worldwide to virtually every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your aircraft destination is not available at checkout, please just Contact U.s.a..
2. What shipping methods do you offer?
Expedited Aircraft, Standard Shipping, and Super Salvage Aircraft are available for nigh of the countries that nosotros ship to. Once you've entered your shipping address, y'all'll be able to see the bachelor shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to cheque on the authentic shipping fee. Customers can also identify a exam order to cheque the full toll. 
3. What if I demand to modify my shipping address?
Yeah, yous tin can change the shipping accost Earlier Shipment. Please Contact Us. We volition right your aircraft address and ship you a confirmation email every bit soon as possible.
While nosotros can no longer make any changes to your address, if your parcel is being shipped, you lot will demand to contact the carrier to request changes of delivery.
Orders (swatches, accessories, textile, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can identify a new one as you want and put in the correct details. Unpaid orders will exist cancelled automatically in 5 days."
4. How much does aircraft price?
The shipping costs depend on the weight of the guild, the land of destination and the shipping method, if y'all put all items in the cart and go to checkout, you will encounter the shipping costs, which are automatically calculated by the system. 
Returns
1. What is your render policy?
JJ's House will outcome a full refund including revenue enhancement and aircraft for whatever damaged, lacking, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for aid with processing your return.
Please keep in listen that all dresses are uniquely made to order to keep costs depression for our customers. We too understand that colors on your computer screen can be a little unlike to how they appear in person. For these reasons, we encourage you lot to order a Swatch (free aircraft) to assist you decide.
FOR ALL RETURNS:
JJ'due south Firm volition only consequence 1 prepaid return label per order. You will be responsible for paying shipping fees including, only not limited to, the cost to send and any shipping materials on additional returns. Because of this, nosotros recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ'southward Business firm volition consequence a full refund of the cost of the returned production if yous are not satisfied with your item(due south). Contact our Customer Service to initiate the return process within xiv days upon receiving your detail(due south). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot procedure the return of any faulty item.
* Original shipping fee & return aircraft fee volition non be refunded.
* As all items (including standard size) are fabricated-to-order, nosotros cannot afford to have the 'buy-many-keep-one' buy. Our customer service team may cancel an club believed to take been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that y'all may want the dress to ideal fit! To help you out, nosotros offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to yous!
A few things to remember well-nigh custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no 1 else will be able to wearable that apparel once it's made. Because of this, we are unable to accept whatsoever returns on custom dresses. Delight double check your measurements and colour selection before ordering.
We sympathize that sometimes pocket-sized alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a moving-picture show of your receipt from the tailor and your order number and we'll do the balance! Yes, information technology really is that like shooting fish in a barrel!
FOR ALL PRESONALIZED AND PERSONAL Care ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final auction. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are terminal auction. No returns, no refunds, no exchages.
Commutation POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-lodge, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You volition demand to return unwanted items (if eligible per the return policy), and so place a new order for the replacement items. All new orders are subject area to the current production period.
HOW TO RETURN
1. Submit a return request at Contact United states of america to Customer Service inside xiv days of receiving your order. Please include the reason for render and photographs for verification.
ii. In one case nosotros have approved your request, you volition be sent a return grade which needs to be included with your return. Please send your particular(south) using local post within 14 days from receiving the return form.
iii. When nosotros receive the returned parcel, the item(s) volition be inspected to ensure it is in the original condition and has the issues stated in the return asking.
4. One time confirmed, the refund will exist credited back to the original payment method within x-fifteen days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the render if received in an unacceptable condition.
* We cannot procedure whatsoever products that are returned without our prior knowledge.
* Nosotros are not liable for return particular(south) that are lost or damaged, please keep the receipt with tracking data.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, at that place will be Labor Costs and Material Costs, with this in mind, delight refer to our cancellation policy beneath:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel club within 24 hours of payment for a full refund.
• Cancel order 24–72 hours afterwards payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: l% refund + shipping fee.
• Cancel order > 120 hours afterward payment: Refund of shipping fee only.
• Once your lodge is shipped, information technology cannot be cancelled."
ii. What is your return/exchange process?
You may need to Contact U.s. to initiate the return procedure within xiv days upon receiving your items. Our after-sales section volition handle the issue thereafter.
iii. Can I return a standard-size clothes?
Yeah, yous can render any standard size particular within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as information technology is unworn, unwashed, unaltered, undamaged, original tags attached).
My Account
one. How I can change my email address?
We can alter email address for y'all. Please Contact United states of america with your new electronic mail address. Nosotros will alter it within 24 hours.
If there is no guild under your account, we suggest you to annals a new business relationship on our website with your email address first and transport us an email. Once getting your confirmation, we will transfer the account information for yous.
Delight click here to register your new account.
2. What should I do if I forget my password?
If you lot've forgotten your countersign, delight click this link to reset your password. Nosotros'll and then electronic mail yous a link straight to your registered electronic mail address to reset your password.
Nosotros recommend checking your junk and spam folder if you're having trouble finding it.
Most JJsHouse
1. Do you take a store?
Nosotros are sad but currently we do not take any concrete stores. Equally an e-commerce company, we just do business organization online. You can see the products on our website and place the order. We volition brand the products for you once your order is confirmed.
We completely sympathise that yous may have concerns near the fit and the style of our dresses. If then, you can choose custom size to ensure the fit. For nearly of adult dresses, nosotros tin make information technology with your measurements and the dress will fit yous well. Each of our dresses is totally made to lodge according to our pictures. We sincerely promise yous could give united states a try.
2. Why choose JJsHouse?
JJ's House is a global online retailer. Our innovative approach brings you the all-time in formal wear at affordable prices – and our in-firm designers accept created a broad range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-mensurate by our practiced tailors to ensure the perfect fit, just for y'all. We pride ourselves on existence socially and environmentally conscious - our made-to-lodge model ways the textile and other materials used don't go to waste. Nosotros work in close, fair partnership with our tailors.
Dark Red Mother of the Bride Dresses
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